برترین اخبار جهان در حوزه مدیریت فرآیند و کسب و کار

The Gathering Storm: Information Governance in the Cloud

By Andrew White

For those of you that know me (or follow my blog), you will know that I don’t shirk from a good argument.  In fact, in my youth, I loved to participate in debates – sometimes even taking the opposite position that I would ordinarily take – just to learn.  Well here is a great example of a piece of research that warrants careful examination and plenty of publicity.  It turns out that through dialog with many organizations, few even get this argument, let alone understand the impact of it.

My colleges Bill O’Kane, Guido De Simoni and Michael Moran just published a note called, “The Gathering Storm: Information Governance in the Cloud“.   The note calls out what is obvious, when you think about it.  What the note also calls out is that most organizations are not even thinking of this, despite their mad dash to the cloud.  For sooth (and you don’t hear that every day), “cloud computing” is an excellent resources to exploit for specific use cases and scenarios.  But one very important use case is beginning to get complicated – much more complicated.  In fact, as things go, the problem of governing information assets in the cloud is going to become even more complex than what it ever was when it all on premise, and under your control.

The premise is this: Each application assumes ownership of its own data model.  In our language we would say that applications operate assuming a dedicated semantic.  As you know full well, when you have several apps that need to share data, you have to reconcile a number of semantics that are different across the apps.  Sometimes you use ETL and scripts and other methods to build, define, and manage the transformation.  Ideally you set up an “information governance” framework to help maintain the references and rules.  And equally well known, business people have little interest in participating, even though they are the ones with the knowledge needed to resolve issues, anomalies and ambiguities.  No amount of IT or technology can do this work.

When these apps were on premise and just such a problem arose, you went down to the fourth floor, or drove over to the IT building, and flicked the ear of a developer or architect, and told them to “talk to the business and fix it”.  With cloud, this won’t work.  In fact, as each app moves to the cloud, and a different cloud vendor at that – each with their own data model – the need to reconcile semantics persists.  But now you can’t flick any ears.  Now you need to negotiate changes to your contracts and agreements and change the SLA.  In fact, all those savings you were planning on from moving to the cloud might get eaten up (and then some) to cope with the growing mess.  More cloud apps, more clouds: larger storm.

Hopefully the note will give you some ideas on how to get round this issue – and perhaps you can get out from under the building rain clouds before they start to pour…